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The National Council for Human Rights visits the comprehensive health insurance hospitals in Ismailia

Proceeding from the fact that the right to health is a basic human right that is indispensable for the enjoyment of other human rights Within the framework of the activities of the National Council for Human Rights(NCHR), and in implementation of the work plan of the Committee on Social Rights, a mission headed by Ambassador Moshira Khattab, President of NCHR, Dr. Wafa Benjamin, head of the social committee and member of NCHR, Ms. Rabha Fathy, member of NCHR, Ms. Asmaa Fawzy, Ms. Shereen Al-Masry from the general secretariat of NCHR paid a visit to a number of hospitals in Ismailia Governorate, with the aim of following up the comprehensive health insurance system and monitor the current situation, following up the progress of implementing the comprehensive health insurance system in the governorate, inspecting health care units and some hospitals subject to the system, conducting interviews with citizens and medical service providers, and identifying obstacles.

The mission held a meeting with Dr. Dr. Ali Hatab, Undersecretary of the Ministry of Health in Ismailia, who explained to the committee the efforts made by the governorate to implement the comprehensive health insurance system and work on an immediate solution to any obstacles facing the application, while Dr. Moamen Al-Qarqari, Director of the Ismailia Medical Complex of the Public Authority for Health Care, explained that the medical complex is one of the largest hospital affiliated with the authority and our clinical strength reaches 350 beds, and are seeking to become an integrated medical city, as it provides all surgical and non-surgical services.

The mission also visited the Emergency and Specialized Surgery Hospital in Abu Khalifa, and it was found through the visit that the hospital and all medical and treatment packages are provided to patients in accordance with the latest international treatment guidelines and protocols, and includes a group of consultant doctors and specialists to ensure the provision of the best services in accordance with international quality standards.

The hospital has a capacity of 130 beds and 5 operating rooms, and it performs the most important and prominent surgeries in a number of medical specialties, most notably surgeries (orthopedics, tumors, thoracic, maxillofacial, cosmetic, brain and nerves, general surgery).

Also, the Abu Khalifa Family Medicine Center was visited, where the center offers its various departments: family planning, women's health, pregnancy follow-up, child health, and conducting a hearing test for newborns - periodic vaccinations - dental care - first aid for minor emergencies.

The mission reviewed the training programs provided to the doctors and the nursing team to determine the extent of the investment made to raise the efficiency of the service providers of doctors and the nursing team, as well as identifying mechanisms for managing and receiving complaints, testing the effectiveness of the health insurance complaints mechanism, evaluating the extent and effectiveness of digitizing the system, direct communication with service beneficiaries to find out deficiencies, success in the system, measuring citizens’ satisfaction with the quality of services provided, and the ease of receiving medical services for citizens.

Dr. Wafa Benamin thanked those in charge of implementing this system, which is a quantum leap in implementing the right to health on the ground.

It is worth mentioning that the mission began its visit to the governorate with a meeting with the Governor of Ismailia, Major General Sharif Fahmy Bishara, the executive and popular leaders, and representatives of the trade and professional unions in the governorate.