Within the framework of the keenness of the National Council for Human Rights (NCHR) to promote, protect and consolidate the values and principles of Human Rights, and in line with the plan to develop NCHR complaints system, field visits were conducted through the Mobile Complaints Unit in the Suez Governorate during the period from 22 to 24 October 2022 and Ismailia Governorate from October 25 to 27, with the aim of visiting a number of health facilities, mental health centers, addiction treatment units, care homes, and visiting the neighborhoods of the two governorates.
The visits aimed to identify the current situation of providing services to the most vulnerable and at-risk groups, especially in light of the provisions of the National Human Rights Strategy under the first axis.
"Civil and political rights" is one of the goals related to strengthening the protection of inmates of care homes and clinics
Addiction treatment units are among the abuses that may occur as a result of the behavior of a number of their employees.
These visits aimed to change the course of dealing with complaints, requests and petitions of citizens and not to stop
when these complaints were received from them, the new path was extended to field visits to service institutions in those governorates to find out their conditions and work mechanisms in providing services to the citizen in those governorates and linking
between them and the complaints forms received by NCHR complaints system, as well as spreading awareness and introducing the role of NCHR and its objectives with regard to mechanisms for receiving and handling complaints.
Dr. Walaa Gad Al-Karim, a member of NCHR and head of the compliants system, Mr. Mahmoud Bassiouni, member of NCHR and Vice-President of the complaints system, and a number of researchers working in NCHR complaints system, all participated in the work of these field visits.